SL
Sithembiso L

1 reviews | Active since Jan 2024

09 Jan 2024, 11:56

Absolutely FED-UP with Cell C😡

I have had a horrible experience with Cell C data month-to-month contract! Initially I was paying R148,99 per month than suddenly it went up to R320 to my surprise without my knowledge! I than requested for it to be canceled. In 2022 January Cell C told me to pay all outstanding amounts before cancelation of which I did & sent proof of payment to ***. The data contract was then switched to prepaid. To my absolute shock on 15 April 2023 I was handed over to Shapiro Shaik Attorneys (SSDA) without my knowledge then later handed over to Nubert Attorneys. I have since been blacklisted!

I have spoken to numerous Cell C consultants who have had dismally FAILED to assist me in resolving this issue. I have spoken to:

1. Neo Mokoena #*** 2. Nokphila Masango #*** 3. Keamogetswe cut off the line! 4. Buhle Nkambule cut off the line! 5. Simphiwe cut off the line! 6. Kelebogile #*** 7. Hlobisile Mkhatshwa #*** 8. Keamogetswe Moono #*** 9. Katlego cut off the line! 10. Bukamuso #***

Even today I called Cell C on *** and I was told the are unable to assist me. I then called customer services and the lady cut off the line whilst I was still explaining this issue to them! The number in question is ***.

Cell C please respond urgently! This has been going on for over 2yrs now. I have been keeping a record of all communication since!

Disappointed Cell C Customer, Sithembiso Luthuli *** ***

0
Replies (3)
Cell C
Cell C's reply09 Jan 2024, 12:37
Official
Dear Sithembiso Luthuli
Thank you for contacting Cell C regarding the closure of your Cell C contract. Please receive our apologies for the unpleasant experience received thus far,

The matter has been escalated and you may expect a call from us to assist you further.
RegardsCell C | MN

Best regards,

SL
Sithembiso L's update09 Jan 2024, 17:22
Reviewer Update
Please give me turnaround time
Cell C
Cell C's reply09 Jan 2024, 18:04
Official
Dear Sithembiso Luthuli

Our Team was unable to reach you on *** provide an alternative contact number or a suitable time for them to call.

Regards
Cell C | TG

Best regards,