Absolutely false informations share to their customer !

My CellC fibre debits every 25th as usual and a few days after the 25th of July, i give CellC a call and asked them as why I have not yet been debited as I need to pay for my WiFi.

After I specifically asked to be debited, the agent told me that I had R0 due for July which doesn't make any sense. I get emailed a statement as well showing R0 due, which I escalated to customer service.

I knew I will be double charged the next month and this is exactly what happened. Over R1500!!! IT ISNT MY PROBLEM IF YOUR SYSTEM IS READING FALSE UPDATES ! I was honest and even called to say « please can you debit my monthly WiFi »!!!

Unbelievable and someone should be accountable for such false communications, this is clearly negligence and during this pandemic we are ALL working on a budget!!!

This unacceptable behavior needs to be exposed as it is really not okay to make money on people like that!