Absolutely Disgusting Service

<p>My Lifespan with Cell C has not been an easy one, i have had many many difficulties with Cell C. So when my contract was coming to an end i was hounded with calls t upgrade my contract, I declined many than once because of the difficult relationship i have wit Cell C. Eventually i agreed and decided to upgrade, I upgraded telephonically on the 09/06/17 and received my handset on the 13/06/17...i was so surprised at the how fast i received my device and was super impressed. When i opened my handset and started using it i found that when i make outgoing calls the screen goes to sleep and stays asleep until the person on the other end drops the call or the call ends by itself. On the 14/06/17 i call Cell C and speek to a string of extremely unhelpful, obnoxious agents, half of which drop the call on me and one of them apparently a "Supervisor" who puts me on hold and leaves me there. Today i spoke to more than 10 agents who were all so unhelpful...transfering to different agents without even telling me before they transfer. Eventually i was told that Collection for this device that i didnt even have for 24 hours would take 3-7 working days and that diagnostics will take a further 3-7 working days........this is almost 3 WEEKS without a phone!!!! </p> <p>When signing up for a new contract Cell C is so helpful but when they send you a BROKEN device you have to wait WEEKS for a replacement.</p> <p>I am Absolutely disgusted in Cell C i am on the verge on cancelling this contract and never looking bac****!!</p>