Absolutely disgusting service!!!

<br> I have had a ongoing network problem with cellc for the past 6 months and this is now my 3rd post on Helllo Peter about the same problem. A technician came out to see the problem after i had to wait for him to go back to work from leave, a week later i had still had no response from cellc i had to phone and phone to find out what is going to be done. I eventually got a call from a lady from the retentions department her name is Iyanda and that was the 30th of September, she assured me that i could take back my devices to my nearest store and they will cancel the contracts and i will be refunded, I went to Cape Gate mall cellc and spoke the manager Jackie she outright refused to take the devices and said to me i can not cancel my contracts. I got hold of Iyanda who out me through to a Megan lady who said it will all get sorted out. I never got a phone call back. Iyanda phoned me back on the same day to find out if Megan phoned me back, i then heard nothing back from Iyanda as she wasn't at work for 3 days, i have left message after message for Iyanda to phone me back after she said she would sort it out but nothing. I am so furious at this moment!!!