Absolutely Disgusting Lack Of Service

This is now the 6th or 7th time I am contacting you regarding the above reference number, for my wife's two contracts. I have spoken to three customer care consultants namely the ones mentioned above regarding the latest bill received from you. Wherein you have charged me two thousand rand extra for data. She advised that she had played for my wife the recording advising us we had a two thousand rand limit on data. When I asked my wife she told me no recording had been played and furthermore we signed no acknowledgement or acceptance of this two thousand rand limit. I then started to investigate this matter further on the internet and found several complaints of the same nature against Cell C. As stated there is no signed acceptance of this two thousand rand limit, why would we need it when our contracts are for substantial amounts of data as is. Furthermore upon us taking the contract out for the 20gigs data, the consultant did not explain to my wife that it was five gigs peaks and fifteen off peak, had we been told we never would have taken these contracts in the first place and would have stayed with Telkom. Ref ***. I await your call