MP
Melissa P
1 reviews | Active since Aug 2016
03 Apr 2019, 19:14
Absolutely DISGUSTING Cell C Fibre Service
We've been without wifi for more than a week. We've phoned their Cell C Fibre support MULTIPLE times with no one being able to help. The support guy that was on duty tonight (3 April 2019) hang up our calls several times before even speaking to us, after we've been on hold for hours. We even phoned sales (who ironically answers immediately) and asked them to transfer us and the support guy still hang up on us.
Besides the absolutely pathetic service, we've been double billed for 3 months and we still haven't received a refund. Please STAY AWAY!
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Replies (3)MP
Melissa P's updateReviewer Update
03 Apr 2019, 19:34We just got transferred through again to someone named "Pisha" (?) and then wd just heard background noise of people talking, and then a women yelling "Guys who keeps transferring these calls to me? I'm not on call!". We also have this on video and I believe the call was recorded by Cell C as well.
MP
Melissa P's update03 Apr 2019, 19:34
Reviewer Update
We just got transferred through again to someone named "Pisha" (?) and then wd just heard background noise of people talking, and then a women yelling "Guys who keeps transferring these calls to me? I'm not on call!". We also have this on video and I believe the call was recorded by Cell C as well.
Cell C's replyOfficial
04 Apr 2019, 07:38Thank you for bringing the matter to our attention. Rest assured that the agents will be dealt with.
We have escalated your query to the Fibre Support team for urgent assistance. Feedback will be provided as soon as possible.
Regards
DA
We have escalated your query to the Fibre Support team for urgent assistance. Feedback will be provided as soon as possible.
Regards
DA
Cell C's reply04 Apr 2019, 07:38
Official
Thank you for bringing the matter to our attention. Rest assured that the agents will be dealt with.
We have escalated your query to the Fibre Support team for urgent assistance. Feedback will be provided as soon as possible.
Regards
DA
We have escalated your query to the Fibre Support team for urgent assistance. Feedback will be provided as soon as possible.
Regards
DA
Cell C's replyOfficial
05 Apr 2019, 11:28Mpho has been assigned to follow up on your query. Feedback will be provided as soon as possible.
Regards
DA
Regards
DA
Cell C's reply05 Apr 2019, 11:28
Official
Mpho has been assigned to follow up on your query. Feedback will be provided as soon as possible.
Regards
DA
Regards
DA