JS
Jeantelle S

1 reviews | Active since Jul 2018

14 Jun 2022, 06:30

Absolutely disgusting and *******

I have been with Cell C since 2015. Never had problems, always helpful...last year October I cancellled my contract. Phoned in, gave my notice. Everything went smooth. Then in December they started deducted ludicrous amounts from my bank account- I would phone the bank, reverse the transactions and try and get hold of them. I have been doing this mobthly since then because when I block their debit order(which isnt approved) they use a different referance number. No one is helping me, I am still waiting for the manager to phone since Friday 2 weeks ago(after threatening with legal action, which I will now be taking). No one returns my calls, no one responds to queries. I am literally begging for assistance....its **********.

I am struggling to understand how they have authority to still be taking money from my account. This is theft, they do not have permission. I am now following through with my last conversation with a very rude and unhelpful call centre lady- I will be using all other channels to get their attention.

0
Replies (8)
Cell C
Cell C's reply14 Jun 2022, 07:11
Official
Good day Jeantelle

Thank you for reaching out to us.

We would like to apologize for the unpleasant service experienced. Please provide us with your contact number so that we can assist with the matter.

^SM

Best regards,

JS
Jeantelle S's update14 Jun 2022, 08:54
Reviewer Update
***
Cell C
Cell C's reply14 Jun 2022, 09:38
Official
Noted.

We'll be in touch.

^SM

Best regards,

Cell C
Cell C's reply14 Jun 2022, 09:39
Official
Is it also the number in question?

^SM

Best regards,

JS
Jeantelle S's update14 Jun 2022, 10:02
Reviewer Update
Yes
Cell C
Cell C's reply14 Jun 2022, 11:11
Official
Thank you.

^SM

Best regards,

JS
Jeantelle S's update01 Jul 2022, 04:35
Reviewer Update
Cell C has *******ly deducted the same amount again this month(I have made it very clear that they are not authorised to and blocked them at my bank but they then change the referance numbers like *******). I have been waiting 2 weeks for a manager to return my call but nothing.
I will be reporting them to the ombudsman and getting a lawyer!!!!!
Extremely unprofessional and *******!!!!!
Cell C
Cell C's reply23 Jul 2022, 08:49
Official
Hi Jeantelle

Apologies for the delayed response.

Were you contacted and assisted with a payment arrangement?

^SM

Best regards,