LM
Lee-Anne Möller

1 reviews | Active since Dec 2019

19 Dec 2019, 19:04

Absolutely disgusted in CellC. Horrible horrible horrible

I understand why everyone dislikes Cell C. We have been struggling with our internet fibre contract for the past month now. As mentioned in the previous review, they were in breach of contract. Andre Bester placed us on a Fibre option, one we were not aware of or asked for. Took it up up with one of the managers, Abdul, he was less helpful as he did not help us, but rather fought with us, knowing that they were in the wrong. Started yelling at us and completely in denial with all of the evidence in front of his snobby nose! Shaun Ferreira then contacted us, played the "good" cop among the horribly bad cops. He then said there's nothing they can do for us. We came to an agreement to cancel the contract on the 1st of Jan, but surprise surprise, it's been canceled on the 18th of December. Almost 2 weeks before it was meant to be canceled. I sent him a Whatsapp to ask what was going on, but when I checked my Whatsapp, waiting for my response he blocked me. Could not message him or even phone him. Wow CellC, you really know how to take care of your customers. Great client care. Please anyone out there considering using Cell C, please think wisely.

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Replies (1)
Cell C
Cell C's reply20 Dec 2019, 08:24
Official
Good Morning Lee-Anne 

Thank you for reaching out to us. 

We would like to apologise for the service you have experienced with us. We will look into the matter and have it addressed.

^NZ