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adele A

1 reviews | Active since Apr 2014

11 Aug 2016, 08:46

Absolutely disgusted

<p>I have a contract with Cell C and for the past three weeks i have had no signal on my sim card. It says "emergency calls only". I then contacted the customer care and they mentioned that i need to try placing my sim into another phone which i did but still didnt work.</p> <p> </p> <p>I then contacted them today and was told i need to pay for a sim swap as they dont know if i have damaged the sim. This is ridiculous as Cell c receives their money every month without fail for the contract. There is obviously a fault with their sim as the sim card was not removed previously from the phone. I am disgusted. for almost a month i have recieved no use for the cell c sim and yet they still received their money. Some thing needs to be done ASAP!</p>

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Replies (2)
Cell C
Cell C's reply11 Aug 2016, 09:09
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply12 Aug 2016, 10:31
Official

Skhumbuzo confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN

Best regards,