Absolutely Disgraceful Business Service from Cell C

We’ve been trying to cancel a business contract that is no longer in use, but Cell C is making it nearly impossible. They refuse to assist unless the so-called “authorised person” cancels it — but here’s the problem: that person is unknown, no longer with the company, and there is no available record of who it is.

Despite multiple emails, formal letters, and even submitting company registration documents proving that the current director — a legal representative — is handling the matter, Cell C keeps giving the same robotic response: “We need the authorised person.” They completely ignore legal documentation and authority, which is unacceptable.

I even visited the Woodmead branch personally and was told to “send an email.” No one there could offer any practical help. The email route has proven completely useless — responses are either delayed, unhelpful, or nonexistent.

To make matters worse, we called again this morning and spoke to Thobakgale, who had zero interest in helping and eventually hung up. That is not just unprofessional — it’s outright disrespectful.

Now the SIM card has no service, but we're still being billed for a contract we’ve been trying to cancel for months.

Cell C, your customer service is pathetic, your processes are outdated, and your treatment of business clients is a complete disgrace. We demand immediate action — stop billing us for a cancelled service, process the termination with the legally authorised director, and get your act together.