Absolutely appallingvservice from Cell c

Good day

I am absolutely appalled at the horrible service I've received at cell c. November 2018 I emailed the cell c consultant Trishen to cancel my 2 upgrades on my account and close both cell c contracts. Two months later I was billed for the upgrade - did not receive any divise to justify the upgrade or charges. I then contacted the consultant again who assured me he would go ahead and check then re submit the cancelation. I was then still billed again and again and this has been going on up until now. We are now in 2020. After numerous calls and emails, speaking to his supervisor Elon Govendor this matter has still not been resolved. I've had to reverse a number of debit orders which leaves me with a bad credit record. R40 per reversal which would be around R720 I've had to fork out, nevermind the time and inconvenience. Most importantly the bad credit record I now have. I've had to close my account which I've had for years to stop the debit orders and open another account at a different bank. When I closed the account and made enquiries as to when the last debit order was sent through from cell c, I was told they try to debit my account every wee****!!!!!! The only answers I get from Elon Govendor is - its not coming from our department!!!!! How is this even an answer? Who is going to refund me the cost incurred and what about my bad credit record???? Most importantly when will they take responsibility and rectify this situation and stop the debit orders? The consultant did not cancel the upgrade and close the contracts when I asked him to! Instead he proceeded to follow through with the upgrade to ensure his sale and commission at my expense! That is *********! Is this the kind of staff they have working at Cell c? With a supervisor that cannot assist and is happy to have a customer charged for services not received?

Best regards Mishaal Jansen