Absolutely appalling service from Cell C!

We've been trying to cancel a contract that is no longer in use, but Cell C refuses to assist unless the "authorised person" handles it. The issue? We have no idea who this person is — most of the previous staff have left the company, and there's no record available.

I visited the Woodmead branch in person, hoping for help, but all they did was tell me to send an email. We’ve done that — multiple times — and received either no response or the same unhelpful reply: “We need the authorised person.”

We even sent a formal letter and company registration documents proving that the person signing is a current director — a legal representative of the company. Cell C outright ignored this and still refuses to process the cancellation. To make matters worse, they just stop responding to emails entirely.

This morning I called again. Thobakgale answered, offered zero solutions, and then hung up on me. Completely unacceptable behaviour!

Cell C, your customer service is non-existent, your systems are outdated, and your attitude toward business clients is disgraceful.