ABSOLUTELY APPALLING CUSTOMER SERVICE

On 6 January at 14:00, my data was deducted with 1.2 gig. I was not even on my computer at that time. I was out of data for the rest of the month and (of course) had to buy (at a price) new data to keep me the rest of Jan. I lodged a complaint/enquiry on 7 January. Wanting to know who used the data, if it was from my computer. Surely that can be ascertained? Or otherwise which website it was used on, but apparently that's not possible. So on 13 February , after NUMEROUS call and emails (having to explain myself every time from the beginning), no one has given an answer to me. The last I heard (more than a week ago) was that the guy who analysed the account did not do a proper job and they will get back to me, which of course never happened. Typically I'm recharged and would hopefully just accept what happened, but I won't. I want an answer as to what happened to that 1.2gig. This is **************** and I will never, after 4 years of buying prepaid from CellC , buy from them again or do any business with them again.Unfortunately I'm stuck with current prepaid for another 10 months.