Absolutely appalled

This is my second hello Peter.. And it's the same issue unresolved. <br> <br> I've paid my early termination of contract fee that your accounts department failed to trace on your side. I've sent through the proof of payment as requested by your agents. What more do you want me to do. <br> <br> You have since deducted every month after that. <br> <br> Have a manager phone me as I've requested twice! <br> <br> Your customer service is shocking! <br> <br>