ABSOLUTELY APPALINGS NO INTERNET SERVICE FROM CELL C
If i could give 0 stars i would.
ABSOLUTELY PATHETIC INTERNET SERVICE - Been complaining for weeks, still no resolve. Advised me the router needed a firmware update, that will take 5 - 6 weeks. in the mean time I use another router but guess what STILL NO INTERNET SERVICE! Absolutely appalling.
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
27 Oct 2020, 09:44Hi Inelda
Thank you for reaching out to us.
Please confirm if you've booked your router in for the firmware update and kindly provide us with the reference number.
^MM
Thank you for reaching out to us.
Please confirm if you've booked your router in for the firmware update and kindly provide us with the reference number.
^MM
Cell C's reply27 Oct 2020, 09:44
Official
Hi Inelda
Thank you for reaching out to us.
Please confirm if you've booked your router in for the firmware update and kindly provide us with the reference number.
^MM
Thank you for reaching out to us.
Please confirm if you've booked your router in for the firmware update and kindly provide us with the reference number.
^MM
's updateReviewer Update
27 Oct 2020, 10:03The router is not the problem... the sim card itself is. No internet connection even in a different router or phone. Absolutely appalling.
's update27 Oct 2020, 10:03
Reviewer Update
The router is not the problem... the sim card itself is. No internet connection even in a different router or phone. Absolutely appalling.
Cell C's replyOfficial
27 Oct 2020, 11:16Please purchase a new unregistered SIM card and we will contact you for a SIM swap.
^MM
^MM
Cell C's reply27 Oct 2020, 11:16
Official
Please purchase a new unregistered SIM card and we will contact you for a SIM swap.
^MM
^MM
's updateReviewer Update
27 Oct 2020, 17:04Respectfully - this is a unacceptable response, this should not cost me more money for a issue that is CellC's. You can't even guarantee this will work? The service failure is at your end - make a better solution to help the customer. Thank you for the call - i will await your managers call as promised.
's update27 Oct 2020, 17:04
Reviewer Update
Respectfully - this is a unacceptable response, this should not cost me more money for a issue that is CellC's. You can't even guarantee this will work? The service failure is at your end - make a better solution to help the customer. Thank you for the call - i will await your managers call as promised.
Cell C's replyOfficial
28 Oct 2020, 08:52Hi Inelda
The SIM swap will be processed at no cost to you. Please get a new Cell C unregistered SIM card and we will assist you.
^MM
The SIM swap will be processed at no cost to you. Please get a new Cell C unregistered SIM card and we will assist you.
^MM
Cell C's reply28 Oct 2020, 08:52
Official
Hi Inelda
The SIM swap will be processed at no cost to you. Please get a new Cell C unregistered SIM card and we will assist you.
^MM
The SIM swap will be processed at no cost to you. Please get a new Cell C unregistered SIM card and we will assist you.
^MM
's updateReviewer Update
28 Oct 2020, 13:04 Hi Cell C - please have the manager phone me as promised. This response is not acceptable.
's update28 Oct 2020, 13:04
Reviewer Update
Hi Cell C - please have the manager phone me as promised. This response is not acceptable.
's updateReviewer Update
28 Oct 2020, 16:26Cell C - it has now been 24 hours since i was promised a call from a manager. NO CALL HAS BEEN RECEIVED.
's update28 Oct 2020, 16:26
Reviewer Update
Cell C - it has now been 24 hours since i was promised a call from a manager. NO CALL HAS BEEN RECEIVED.