1 reviews | Active since Oct 2016
Absolutely abysmal 'service' from Cell C
<p>Hello Peter</p> <p> </p> <p>Over the last couple of months I have tried to complete the following transactions with Cell C:</p> <p>Have a handset repaired</p> <p>Open a new account</p> <p>Upgrade an account</p> <p> </p> <p>In each and every case Cell C has let me down (yes, even when opening a new account!)</p> <p> </p> <p>My latest issue pertains to a bill of nearly R15 000.00 (approximately 20 times my usual bill) for 'roaming services' I was in Namibia for a week on a road trip (ie limited access to signal) and turned my phone on about 3 times to take pictures and use wi-fi services when at a campsite. In additiona to not actually making a single call whilst I was away (so what exactly am I being billed for?) I have a cap on my account of R2500.00 which Cell C are now trying to tell me does not apply to roaming. I do not accept this. A cap is a cap - why would it not apply to roaming? When your phone bill reaches a certain amount they are obliged to disable your service. Period. </p> <p>I logged a query on Monday. It is now Friday and I have not heard a word from Cell C. If that debit order is pulled from my account I will not be able to pay salaries.</p> <p>Come on Cell C - this is serious. Sort this out please. My reference number is ********** 186</p> <p> </p> <p>Taryn </p> <p> </p> <p> </p>
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We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
As per communication, Theodorah will revert with feedback.
Regards
Cell C | PN
As per communication, Theodorah will revert with feedback.
Regards
Cell C | PN
After investigating my query Cell C could find no evidence of having given me the terms and conditions of roaming, specifically those stating that a cap on the account set by the customer does not apply to roaming and offered to reverse the billing for data usage whilst on roaming. I was ecstatic. They then called back to say they had reviewed my case again and were now only offering to reduce the bill by 40%. I told them that this was not acceptable and they said that they would escalate it. I did not hear back from them for a week so I followed up and was told that 'management' would not budge on the 40%. I asked to speak to management and was told that management does not speak to customers. I have been loyal to Cell C for more than 15 years and they have failed me. I will be taking this matter further with the ombudsman, with an attorney, with the media - basically whoever can assist me. I am not the first person this has happened to - perhaps I can prevent others from being **********.
After investigating my query Cell C could find no evidence of having given me the terms and conditions of roaming, specifically those stating that a cap on the account set by the customer does not apply to roaming and offered to reverse the billing for data usage whilst on roaming. I was ecstatic. They then called back to say they had reviewed my case again and were now only offering to reduce the bill by 40%. I told them that this was not acceptable and they said that they would escalate it. I did not hear back from them for a week so I followed up and was told that 'management' would not budge on the 40%. I asked to speak to management and was told that management does not speak to customers. I have been loyal to Cell C for more than 15 years and they have failed me. I will be taking this matter further with the ombudsman, with an attorney, with the media - basically whoever can assist me. I am not the first person this has happened to - perhaps I can prevent others from being **********.
The Cell C consultant assigned to my case is now on leave. As expected, no-one else has been assigned to my case and nothing further has been done. No-one has bothered to contact me or provide me with an update. Shame on you Cell C. I will be cancelling all my business contracts with Cell C as well as my personal contract.
The Cell C consultant assigned to my case is now on leave. As expected, no-one else has been assigned to my case and nothing further has been done. No-one has bothered to contact me or provide me with an update. Shame on you Cell C. I will be cancelling all my business contracts with Cell C as well as my personal contract.
Hi Taryn
The consultant who was assigned to handle your complaint, assisted you and provided an amicable solution.
Regards
Cell C | PN
Hi Taryn
The consultant who was assigned to handle your complaint, assisted you and provided an amicable solution.
Regards
Cell C | PN
Here is the latest example of Cell C's Abysmal Customer Service:
I was contacted by Skhumbuzo Ndhlovu (Social Media Consultant) on 28 October who indicated that 'your case is with management and you will receive feedback on Monday." As expected I heard nothing on Monday and when I contacted Skhumbuzo I was told 'I will request that my manager calls you first thing tomorrow'. I have heard nothing since then. Cell C simply does not care about the customer. This is without a doubt the worst customer service experience I have had with Cell C, in fact with any company, ever. I have drafted a very informative letter which will be sent to various media. I hope that it will encourage people to think twice about signing up with Cell C.
Here is the latest example of Cell C's Abysmal Customer Service:
I was contacted by Skhumbuzo Ndhlovu (Social Media Consultant) on 28 October who indicated that 'your case is with management and you will receive feedback on Monday." As expected I heard nothing on Monday and when I contacted Skhumbuzo I was told 'I will request that my manager calls you first thing tomorrow'. I have heard nothing since then. Cell C simply does not care about the customer. This is without a doubt the worst customer service experience I have had with Cell C, in fact with any company, ever. I have drafted a very informative letter which will be sent to various media. I hope that it will encourage people to think twice about signing up with Cell C.