Absolute worst service ever

<p>I took out a contract on a wifi-router in September. When I got home, we could not connect as we only had 2g signal. I took the router back before the 7 days were over asking for a cpa cancellation due to the fact that I could not use the router. The person at Cell C told me when I took it back that we don't have signal in our area. I have made numerous calls and visisted Cell C powerstation in Carletonville a lot since then and still the router is not cancelled. According to them the router is in my house, while it is in their vault since the 11th of September. They keep on debiting my account. Nothing has still been resolved. </p>