absolute worst service

After I confirmed my line would not be suspended with 1 agent,it was suspend 2 days later and i was told the previous agent had no authority to tell me it would not be suspended.<br> <br> I then told them the acc is not in my name, my mom is unavailable overseas, but you can clearly see that the bank details for debit orders are mine. The agent told me when payment is made they'll reactive my line due to the wrong info I was given about my line not being suspended.<br> <br> After payment was made, I informed an agent that I wastold that my line would be reactivated after i paid. She said she could not. I then spoke to a team leader who also told me he could not after arguing for 20 minutes. My line has been off for almost 2 weeks as my Mom (contract holder) is unavailable <br> <br> Today I check and see that I have made 2 payments. I call and ask them to reimburse me as even though I'm not the account holder you can clearly see it is my bank account, and they will not reimburse me as I'm not calling as the account holder<br> <br> I can understand and live with my line off,but MY money into MY bank account wont be reimbursed as I'm the not contract holder but you can clearly see I'm the BANK account holder?