Absolute worst!!!

If I could give no stars I would. The worst customer service I have ever received. On 28 March 2023 I phoned online sales for a new contract. Spoke to Lebohang and he assured me everything was sorted and that I can expect delivery from the 3rd of April at the latest. On the 31st of March I phoned to check up on the status as I received no communication from them since the call on the 28th of March. This is where the problems and excuses started. They tried getting hold of me for vetting, I eventually saw that truecaller blocked the calls and I called them. I was told to wait for their call. A guy phoned me and said he will phone me in 5 minutes again. Since the friday to the monday, no calls. I phone them again, and their excuse is they have been trying to phone me and cant get hold of me. This is a lie as there was no notification on truecaller or my call log. The lady then tells me that my application has been cancelled on the second time that I phone on monday. I then asked her to speak to a manager, she put me through, I held the line for 15 minutes hearing them speak in the background whilst waisting my airtime to speak to the manager. They dropped the call only for me to phone again and then the same thing happens again. On the 3rd call I get no answer again. At about midday Sabelo Morgan from the sales dep phones me stating that now there is no stock on the phone that I want, we have to redo and change the application to a different phone. We go through the whole process again, I explain to him that I am already frustrated and that the service I have received thus far is really unacceptable. He assures me there will be no further calls or processes and that everything is now sorted the phone just needs to be delivered. It is Wednesday the 5th of April now and I have phoned again and again, from phones being dropped, being told the updated application has yet again been canceled and now the last call stating that there is an issue with my cellphone number not picking up on Trans union. Absolute bull!!! How can you operate and promise customer service if your staff dont even know the processes and how to make sure customers understand their procedures? Dont over promise and under deliver. I need a manager to phone me in regards to my problem, because I am really disgusted with Cell c at the moment.