Absolute WORSE service ever!!!

<p>My phone was ****** on 10 Decembe 2016. I called the Cell C customer service line on 12 December 2016 to get my phone blacklisted. I had to call THREE times on that day to get it right. Twice with normal call centre agents and the third time having to speak to a supervisor to assist with obtaining a case number for blacklisting the phone. I was told it could take up to 2 working days to receive the ITC for insurance purposes. I call after 2 working days had passed, just to be told it is still pending. I call everyday from 14 December until 16 December 2016 with NO LUCK. I then went into a Cell C store on 17 December 2016 to see what the hold up is, only to be told by the agent in the store that the case is still waiting for additional information such a copy of my ID. NO ONE told me this when 1)I originally blacklisted the phone on the 12th December NOR 2)when I called on 14, 15 & 16 December 2016. The instore agent then advised that I need to start the process AGAIN, which was extremely annoying, seeing that no one communicated with me that I needed to submit a copy of my ID. I then gave her all the information she needed, and did a security check over the phone with another Cell C agent, and was supp**** with another case number. I left an alternate number and email address where I could be contacted if need be. I then called the call centre again on the 20th December 2016 to check on the status and to possibly get my ITC number which my insurance required within 48 hours of the claim being submitted, only to be told that on the 19th December 2016 the system shows that no ITC was allocated, as there was no IMEI number!!! This is crazy, as I gave my original cellphone box, with the IMEI number on it to the agent in the store!! I requested to speak to a supervisor to sort the situation out, only to be told that this was the prepaid department, which is completely different to the blacklisting department , and that they would need to contact them and call me back! Not once did Cell C call me back in the past, not even on the 19th December 2016 to tell me the outcome... Each time I had to call Cell C from a landline, which costs money, as I do not have another cellphone to use in the meantime. I just need my phone to be successfully blacklisted and to receive my ITC number as my insurance has provided a deadline time and date to supply this, otherwise my insurance claim can and will be repudiated! It has been 10 days since my phone was ******, and 8 days since I first tried to blacklist the phone with absolutely NO LUCK. My phone has all my informaiton on it and receives all my OTP's for my bank account etc, and it is a serious security breach and Cell C can't seem to understand the severity of this poor service. Absolutely shocking and I am disgusted and horrified at the level of service I have received.</p>