Absolute Terrible Service

<p>I bought a Cell C Summit Prepaid Package on 22 March 2017. Included with the package was 6G of data (500MB x 12 according to the advert). I also loaded airtime.</p> <p>On 20 April 2017, 29 days after I bought the package I used the phone for the first time and started downloading Whatsapp. The download used all my airtime.</p> <p>On 21 April 2017 I contacted Cell C to understand why it did not use the 6GB data? Firstly, the call centre agents was totally unprofesssional and had no idea what the product was. Everytime they did not know the answer they told me to recharge and when I tried to explain they told me that they cannot hear me and hung up. I had to phone 4 times.</p> <p>Finally I phoned them from my MTN phone and spoke to a more competent agent which told me that my data expired yesterday as it was only valid for 30 days in direct contradiction to the advert.</p> <p>When I told him about the advert, https://www.cellc.co.za/cellc/prepaid-device-details/CELL-C-Summit-on-Data-Pack, he said that they have no information of such a package and that I have to go an Cell C store and ask them.</p> <p>This is the worst *********** service I have seen.</p> <p>The Cell C Summit Package is a **** and its seems if the agents could really not hear me the Cell C Summit phone is *******.</p>