Absolute pathetic service

<p>I took a Samsung Galaxy A5 2017 edition out on contract with CellC on the 27th April 2017</p> <p>Within a week I had to take the device back within a week of having the phone as it was unresponsive. The device was exchanged as an OBF. Once again I had to take the new device back as this time the same issue reoccurred and now the device was getting no signal at all. I took the device in on Sunday 30th July only fr the clearwater store staff to tell me that it would be pointless to leave my phone there as they are moving stores on Monday and Tuesday and they cannot book the device in if left there it will be in their hands and may be lost while moving, I was told to rather go to head office as the stores are actually of no help and if I want a problem resolved only the head office can help it doesn't do much to go through them. I went back to the store on Saturday the 5th August my device was booked in and I specified that I want it exchanged since then I have had no communication from the store or the head office regarding my device. I have been trying to call the store the entire morning on Friday 11/08 but there is no answer at all. I try calling the head office and my call is bounced around for 10 minutes or more till I am eventually cut off. I eventually got through to them and was then told that the device still needs to be allocated to a technician.</p> <p>The service I have received from Cell C is absolutely pathetic there is absolutely no customer service s****s at all. The device should be exchanged and not even sent in for repairs. I have emailed the store only to be told to call cell c customer service to follow up and that there is nothing wrong with their lines I would then like an explanation as to why no one answers the phone, also I was initially told it will take between 5-7 working days but in an email now I was advised it is 12-15 working days. There are no words for the service that I have received from Cell C.</p>