ABSOLUTE NO COMPASION FROM CELL C

Took my almost 80 year old mother to your Greenacres Branch Cell C in Port Elizabeth today to cancel her two cell phone contract (Month to Month) on numbers *** and ***, only to be told that we have to speak to the cancellations department. My mother is very frail and cannot speak anymore and wheelchair bound. Your call center agent insisted to speak to my mother to cancel the contracts. The more your staff at the Cell C branch and I tried to explain to the call center agent that my mother is unable to speak to, the more your call center agent insisted to speak to my mother. Even your own staff omitted to the fact that you make it very difficult for your customers to cancel their contracts. I really think this is PATHETIC and thank the Dear Lord I am with Vodacom. Please could you see if we can find a resolution to this matter.