NN
Naome N
1 reviews | Active since Nov 2013
21 Oct 2022, 19:23
ABSOLUTE INCOMPETENCE
In their infinite wisdom, cell c suspected a number I have had for over 15yrs. Has to drive over 50km to Brits to find a Cell C store where the consultant - Lerato - was absolutely a joy to deal with. However watching her for over 2 hours get seriously frustrated by the many HQ numbers she had to call to get service was like watching unsupursed incompetence in action. She spoke to a Las, a Menzi and a few others the last one actually told her he/she was going off duty and simply hung up. My question is: why in heaven's name did Cell C suspend my number for starters. Secondly why couldn't their own shop help. The ONLY, ONLY redeeming fact about this level of incompetence really was Lerato. Cell C doesn't deserve this kind of professional.
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Replies (7)0
Replies (7)
Cell C's replyOfficial
21 Oct 2022, 21:46Hi Naome Ncube
Thank you for reaching out.
We're sorry to hear of the service received.
Your line was DT by Blue Label when your number was released from contract to prepaid, please produce the take SMS received to the store . They only have to RICA the Sim card and resume the line please take your ID and the proof of residence .
Please advise if you're still getting a problem so we can liaise with the store.
^NH
Thank you for reaching out.
We're sorry to hear of the service received.
Your line was DT by Blue Label when your number was released from contract to prepaid, please produce the take SMS received to the store . They only have to RICA the Sim card and resume the line please take your ID and the proof of residence .
Please advise if you're still getting a problem so we can liaise with the store.
^NH
Cell C's reply21 Oct 2022, 21:46
Official
Hi Naome Ncube
Thank you for reaching out.
We're sorry to hear of the service received.
Your line was DT by Blue Label when your number was released from contract to prepaid, please produce the take SMS received to the store . They only have to RICA the Sim card and resume the line please take your ID and the proof of residence .
Please advise if you're still getting a problem so we can liaise with the store.
^NH
Thank you for reaching out.
We're sorry to hear of the service received.
Your line was DT by Blue Label when your number was released from contract to prepaid, please produce the take SMS received to the store . They only have to RICA the Sim card and resume the line please take your ID and the proof of residence .
Please advise if you're still getting a problem so we can liaise with the store.
^NH
NN
Naome N's updateReviewer Update
21 Oct 2022, 22:03I have no idea what the above response means. What or who is DT?? In 2022 I have to drive another 50km AGAIN to go and fix what YOUR BRITS STORE COULDN'T FIX AFTER 2 WHOLE HOURS. YOU REALLY THINK THAT THIS IS SERVICE???? Surely doing what the store couldn't online would be far, far more efficient. I know, efficient is a foreign language. Just, try PLEASE
NN
Naome N's update21 Oct 2022, 22:03
Reviewer Update
I have no idea what the above response means. What or who is DT?? In 2022 I have to drive another 50km AGAIN to go and fix what YOUR BRITS STORE COULDN'T FIX AFTER 2 WHOLE HOURS. YOU REALLY THINK THAT THIS IS SERVICE???? Surely doing what the store couldn't online would be far, far more efficient. I know, efficient is a foreign language. Just, try PLEASE
Cell C's replyOfficial
22 Oct 2022, 08:48Good day Naomi
Please note that your Blue Label contract was migrated to Cell C under prepaid. You need to Rica register a Sim card under your name and ID as per Rica legislation.
^NT
Please note that your Blue Label contract was migrated to Cell C under prepaid. You need to Rica register a Sim card under your name and ID as per Rica legislation.
^NT
Cell C's reply22 Oct 2022, 08:48
Official
Good day Naomi
Please note that your Blue Label contract was migrated to Cell C under prepaid. You need to Rica register a Sim card under your name and ID as per Rica legislation.
^NT
Please note that your Blue Label contract was migrated to Cell C under prepaid. You need to Rica register a Sim card under your name and ID as per Rica legislation.
^NT
NN
Naome N's updateReviewer Update
22 Oct 2022, 09:56THAT IS EXACTLY WHAT I DROVE OVER 50KM TO TRY AND DO AND THAT DIDNT WORK. ARE YOU ASSURING ME THAT IF I DRIVE ANOTHER 50KM YOUR BRITS STORE IS GOING TO BE ABLE TO RICA MY NUMBER AFTER FAILING TO DO SO YESTERDAY??? IF SO, WHAT WILL HAVE CHANGED???
NN
Naome N's update22 Oct 2022, 09:56
Reviewer Update
THAT IS EXACTLY WHAT I DROVE OVER 50KM TO TRY AND DO AND THAT DIDNT WORK. ARE YOU ASSURING ME THAT IF I DRIVE ANOTHER 50KM YOUR BRITS STORE IS GOING TO BE ABLE TO RICA MY NUMBER AFTER FAILING TO DO SO YESTERDAY??? IF SO, WHAT WILL HAVE CHANGED???
NN
Naome N's updateReviewer Update
22 Oct 2022, 14:10You are taking me down some weird rabbit hole, aimed at exhausting my patience I think. Talk to Lerato at your Brits store and find out why YOUR BRITS STORE COULDN'T RICA MY SIM CARD. BASED ON WHAT SHE WAS SAYING, I WASN'T THE ONLY OR EVEN 1ST PERSON TO EXPERIENCE CELL C NOT WILLING/NOT WANTING/ NOT ABLE TO RICA A NUMBER I HAVE HAD FOR OVER 15YRS. BEFORE GOING TO BRITS AGAIN, YOU HAVE TO ASSURE ME THAT THE ABOVE WON'T HAPPEN AGAIN.
NN
Naome N's update22 Oct 2022, 14:10
Reviewer Update
You are taking me down some weird rabbit hole, aimed at exhausting my patience I think. Talk to Lerato at your Brits store and find out why YOUR BRITS STORE COULDN'T RICA MY SIM CARD. BASED ON WHAT SHE WAS SAYING, I WASN'T THE ONLY OR EVEN 1ST PERSON TO EXPERIENCE CELL C NOT WILLING/NOT WANTING/ NOT ABLE TO RICA A NUMBER I HAVE HAD FOR OVER 15YRS. BEFORE GOING TO BRITS AGAIN, YOU HAVE TO ASSURE ME THAT THE ABOVE WON'T HAPPEN AGAIN.
NN
Naome N's updateReviewer Update
22 Oct 2022, 15:51GET THE FULL QUERY FROM YOUR OWN CELL C BRITS STORE. AS FAR AS I KNOW, CELL C BRITS COULDN'T RICA MY NUMBER BECAUSE OF REASONS ONLY KNOW TO CELL. Since I wasn't the one not able to RICA my number, how in heaven's name am I to know the why??? I WENT TO RICA MY NUMBER, CELL C BRITS COULDN'T DO THIS SIMPLE EVERYDAY TASK. REALLY HOW SHOULD/COULD I KNOW WHY??? AGAIN, COMMON SENSE SAYS YOU SHOULD ASK YOU CELL C STORE WHAT THE OBVIOUSLY CELL C PROBLEM IS.
NN
Naome N's update22 Oct 2022, 15:51
Reviewer Update
GET THE FULL QUERY FROM YOUR OWN CELL C BRITS STORE. AS FAR AS I KNOW, CELL C BRITS COULDN'T RICA MY NUMBER BECAUSE OF REASONS ONLY KNOW TO CELL. Since I wasn't the one not able to RICA my number, how in heaven's name am I to know the why??? I WENT TO RICA MY NUMBER, CELL C BRITS COULDN'T DO THIS SIMPLE EVERYDAY TASK. REALLY HOW SHOULD/COULD I KNOW WHY??? AGAIN, COMMON SENSE SAYS YOU SHOULD ASK YOU CELL C STORE WHAT THE OBVIOUSLY CELL C PROBLEM IS.
Cell C's replyOfficial
23 Oct 2022, 12:39Hi Naome
We will liaise with the store to understand what challenge are they experiencing .
We'll be in touch.
^NH
We will liaise with the store to understand what challenge are they experiencing .
We'll be in touch.
^NH
Cell C's reply23 Oct 2022, 12:39
Official
Hi Naome
We will liaise with the store to understand what challenge are they experiencing .
We'll be in touch.
^NH
We will liaise with the store to understand what challenge are they experiencing .
We'll be in touch.
^NH