Absolute incompetence and zero communication regarding transfer of ownership

I went to a Cell C branch (spoke to Truacia) with my Father to do a transfer of ownership in terms of two of his numbers (contracts) on the 24th of September. After my original HelloPeter complaint on the 23rd of October 2020 (spoke to Moses Mo***eng) this has still not been resolved. I've submitted the requested documents multiple times to Truacia and Moses. Will start to investigate the process of migrating the numbers to another company.