Absolute Incompetence!!

One star is too much, but there is no other option. I phoned Cell C to cancel my contract during May. I was informed that I had to phone back on 1 June. I duly did this, I was informed the last payment would go off on my debit order on 30 June. Which it did.

I received a statement showing I owed R82.98, I queried this from the statement I received. The subject line is populated with my account number. I receive an email back telling me they cannot process my query as no account number or ID number was supp****. I reply that my account number is in the subject line and I receive an email to rate the service - there was none besides the *********** staff cannot read, my account number is in the subject line!!!!

In the meantime Cell C has debited my account with the R82.98.

I receive a call from an agent, again asking me what the problem is. Huh, it's in my call you are responding to!! You'd think they would investigate the balance before they phone. Anyway I again query the balance and am told they are not sure but it looks like content. Don't know what content this is. In the more than 2 years that I have had my account, I never been charged content, now suddenly when I cancel. I asked for the proof that I agreed to this - guess what - still waiting for the proof

The best part is that in the meantime Cell C has been into my account 5 times to get this money - ALL OF THEM UNAUTHORISED. They have used Naedo twice, I'd like to see that Naedo Mandate as well, where I agreed you may take the funds.

Looks like the banking ombudsman and consumer affairs is my next step.

In case you want to follow up here is my reference number you sent me , but have never bothered to reply to - logged as an unsubscribe, 2 months after I actually cancelled - # ********** .