1 reviews | Active since Mar 2017
Absolute Incompetence
<p>I am so disgusted by Cell C's continued incompetence. On 04 March 2017 I contacted 084145 (can't call it customer care as no one actually cares) to assist me with a number change, they took my details and said that someone would conact me in 2 days to complete the number change, I have still not heard back from anyone, but have again contacted 084145 twice in the past several days to get feedback and an update as to why no one is contacting me to assist me. I was told that someone should have contacted me by now as this process takes 2 working days but that they can't say why no one is contacting me and they also can't assist me, I should just keep waiting until someone calls me??? This is pathetic and needs to be dealt with, if no one cares then please advise so that I may change over to Vodacom or MTN as I have 6 contracts with Cell C, some of which are business lines and I'm starting to think I need to take my business somewhere else where I will receive assistance with simple tasks.</p>
We sincerely apologise for the difficulty that you have encountered with regards to the above. We pride ourselves on delivering exceptional and unique service to our customers.
One of our team members will contact you shortly.
Regards
Cell C | PN
Best regards,
We sincerely apologise for the difficulty that you have encountered with regards to the above. We pride ourselves on delivering exceptional and unique service to our customers.
One of our team members will contact you shortly.
Regards
Cell C | PN
Best regards,
Nelly confirmed that she has been in contact with you to assist with this matter. However, you advised her that you have been assisted already.
Regards
Cell C | PN
Best regards,
Nelly confirmed that she has been in contact with you to assist with this matter. However, you advised her that you have been assisted already.
Regards
Cell C | PN
Best regards,
