Absolute horrific feedback

I opened a homeconnecta plan with Cell C. In Jan 2022. The plan was approx 448.00. I never received statements and made payments as from 14 April 2022 where I also paid all arrears. From then the account was paid monthly. I have never given authorisation for a debit order as this account is paid via eft. However, after easily twenty phone calls and a further 10 e mails, my wifi is continuously suspended, and I receive phone calls with different amounts of arrears. They are billing me for debit order return penalties, and the last call centre agent said my package cost is 850.00 which I said to her that is definitely not the case. Up to date Cell C has been unwilling/unable to correct the account, and I have had no pleasure in dealing with them. Their consultants refuse to put me through to a manager or team leader and this matter remains unresolved. I will simply stop paying and they can collect all their equipment if this matter is not resolved

The service I received from them is disgusting and I am not impressed