1 reviews | Active since Jul 2011
Absolute hell, trying to get delivery of upgrades
Good day CEO,
Cell No: *** Renewal : *** Tracking No: CELLC***2
I have been a Cell C client for several years now. I recently decided to take the upgrade option after speaking to one of your retentions agents, this after I had received horrible service from the customer service agents. Everything went well and all I had to do was wait for delivery. After multiples calls to retentions and delivery agents at Cell C, I was able to speak to courier company. All I can say they have no clue of customer service, lack pf professional etiquette and probably result in lost business to your company. In the period since waiting for delivery, I have dealt with 2 other courier companies (RAM and Dawn Wing), courier service for Webafrica, Metrofibre and Rain. Their deliveries and service were on point, I knew every step of the process and was kind enough to even offer them cold water as the weather was rather hot.
As for Courier it, just getting hold of reception took 3 minutes on the line, transferred to deliveries section and almost wanted to drop the phone as soon as I spoke to them. A driver by name of Mr Simon Mabena was supposed to have delivered on THURSDAY, 20th but ran out of time
On Friday, he never pitched up even though he reports that I was not available. I happened to be on sick leave the whole week and was available, so was my domestic worker. There was no call to indicate that he was here or enroute.
On Monday, he finally got here but I was unavailable but my domestic worker was in and I told her I was on my way home. I had asked to leave early to be here by at least 15h30 but he left. I called the Johannesburg, they were offline. Called Pretoria, branch and made arrangements for today 15h00. I made same arrangements to accommodate Simon, only to be told he had not collected delivery and I must make another arrangement for Wednesday. First of all, I have an agreement with Cell C. Secondly, I expect Cell C to interested in whether their customers are getting the correct service (indirectly whether Cell C is getting value for money). I have asked them to return the phones to you, while I ponder on whether I should end my relationship with your company.
Just as I gave RAIN 24 TAT to get router delivered, it’s the same for your company. As tempting the offer is, its really not worth it especially as it is not a free service.
Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide.
We will address this matter accordingly. Kindly accept our deepest apology in this regard. Do expect our call soon.
^NT
Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide.
We will address this matter accordingly. Kindly accept our deepest apology in this regard. Do expect our call soon.
^NT
Am happy to report that delivery was made and confirmed with Cell c. I would like to thank Nurse's professional behaviour throughout this experience. Her calm and patient approach made it easier to walk her my experience without any sense of judgement. She called several times to ensure that the courier company had kept their promise.
As for Courier it, this is an experience I would like to have with them again. Only one call, I had to call 3 times to confirm. No apologies at all, its as though this is something they're used to. All I can say may be this works for Cell C but on my side, I would rather take parcel myself than call them for a service. As Karma would have it, they Courier it happen to provide services for a national department, I happen to have been deployed to regarding their modernisation project.
Thank you Nurse (flu a bit better)
Am happy to report that delivery was made and confirmed with Cell c. I would like to thank Nurse's professional behaviour throughout this experience. Her calm and patient approach made it easier to walk her my experience without any sense of judgement. She called several times to ensure that the courier company had kept their promise.
As for Courier it, this is an experience I would like to have with them again. Only one call, I had to call 3 times to confirm. No apologies at all, its as though this is something they're used to. All I can say may be this works for Cell C but on my side, I would rather take parcel myself than call them for a service. As Karma would have it, they Courier it happen to provide services for a national department, I happen to have been deployed to regarding their modernisation project.
Thank you Nurse (flu a bit better)