dE
david E

1 reviews | Active since Dec 2014

12 Feb 2015, 17:52

ABSOLUTE FRUSTRATION

this is a continuation of my previous complaint..to date 37 call made to cell c 35 apologies 11 who will listen to original tape..9 who will personally sort out the problem..to date 0.00 resolution of problem<br> new problem..when i enquired into my account i found that i had been charged R400+ for data..knowing that i only use my phone for whatsapp it immediately caused alarm bells as whatts app is supposedly free..the gentleman (name forgotten) at cell c said something is wrong and i must take my phone to welkom cell c<br> i went there the next day ..i stood there for over half an hour while cell c discussed building a braai and the latest hairdresser before a representative said she will be just there 15 minutes later..i explained the problem i had so she grabbed my phone and went into the back to her\manager"and she came back 3 minutes later and said i have a problem i have to sort out.<br> i stormed out of the shop before i lost it and threw my phone through the big screen showing how great cell c is"""

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Replies (1)
Cell C
Cell C's reply13 Feb 2015, 07:56
Official
Hello dyfyd,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.
Do expect communication soon.

Regards
Cell C | PN

Best regards,