Absolute **** CUSTOMER SERVICE

THE ABSOLUTE WORST CUSTOMER SERVICE EVER!!!

THEY SENT A TEXT TO SAY THEY WILL DEBIT EARLY I DECEMBER WE ALL DON'T GET PAID ON THE 25TH AND MY DEBIT IS SET FOR THE END OF THE MONTH

THE FIRST TIME THEY DID THIS I WAS LEFT ON HOLD BY A MALE AGENT FOR OVER 30 MINUTES AFTER I ASKED FOR A MANAGER AND I WAS JUST PUT ON HOLD AND TOLD THEY DON'T LEAVE NOTES ON THE ACCOUNT

WHEN THEY DEBITED ME IN DECEMBER I CALLED AGAIN AND ASKED FOR A MANAGER BECAUSE AGAIN AGENTS ARE UNWILLING TO HELP I WAS APPARENTLY PASSED TO A MANGER WHO SPOKE TO ME AND SAID SHE OPENED UP A CASE FOR ME BECAUSE OF 5HE LATE PAYMENT FEE AGAIN, I WAS NOT LATE THEY DEBITED ME EARLY!!! THIS MANAGER SAID SHE OPENED A CASE AND THAT THE FINANCE TEAM WILL CONTACT ME I WASN'T CONTACTED

THE 3RD TIME I CALLED THIS AGENT WAS ABSOLUTELY RUDE HOWEVER SHE DIDN'T CONFIRM THERE WAS NO RECORDS OF ME CONTACTING THEM.

I ASKED FOR A MANAGER AND SHE SAID I WILL NEED TO WAIT FOR A CALL BACK, APPARENTLY THERE WAS ONLY 1 MANAGER ON DUTY, I ASKED FOR SOMEONE HIGHER SHE SAID SHE DOESN'T HAVE ANYONE HIGHER ONLY HER MANAGER

ABSOLUTELY ****TY SERVICE, I WORK IN A CONTACT CENTER AND THAT IS NOT HOW YOU TREAT PEOPLE AFTER I SAID I WOULD WAIT ON THE LINE SHE JUST CUT THE CALL ON ME.

SO CELL C TOOK THE "LATE" FEES AND TREAT THEIR CUSTOMERS LIKE ****

MY CONTRACT ENDS IN APRIL I ABSOLUTELY CANNOT WAIT TO CANCEL WITH YOU PEOPLE!!!!!