1 reviews | Active since Jul 2016
Absolute ******
Absolutely livid with Cell C. My husband has a contract with them. One month they registered it as us not having paid the contract, despite us having paid it. They didn't inform us of this issue for months. They then handed us over to a debt collector. We went into Cell C and sorted out with them that it had been paid all along and was an issue on their side. We then cancelled our contract with Cell C and paid them out for that cancellation, to be rid of them for good as the debt collector is harrassing us. To date the debt collector is still calling and my husband's credit record says he is in arrears to Cell C. We have confirmed with them yet again today that the account is fully paid up and has been from the beginning. They are now saying there is nothing they can do about the credit record because they sold the debt to the debt collector. There was never any debt in the first place and they sold it? We have fully paid Cell C but now they're telling us we need to pay money to the debt collector who bought the debt. What debt? Why must we pay any more money to anyone when we have paid fully to Cell C? But if we don't pay, his credit record is ruined. This is disgusting behaviour from Cell C. How can you force us to pay a third party company money that was never owed? And just pass it off saying you can't help us
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please provide us with your husbands ID number and contact number so that we can assist.
Regards,
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please provide us with your husbands ID number and contact number so that we can assist.
Regards,
^TM
