Abominable lack of service by Cell C

This is a follow up to my previous complaint on the 22nd of February 2021. After my complaint was posted I received a phone call from Dume at Cell C, who insured me that the matter would now be finalised and that we would be reimbursed of the monies owed to us after cancelling our contract in November 2020. She then said I would be contacted within 24 Hours??? That of course never happened. However what has happened is an amount of R534.82 has been deducted from our banking account yet again today the 28th of February 2021. Yet again another empty promise from Cell C.... I have no further words for the utterly abominable service this company fails to supply.