A Year of Zero Service, Empty Promises, and Stonewalling – Cell C Business Fails at Every Level

After 12+ months of trying to terminate a Cell C business contract, I’ve had enough. I followed every required step in June 2024: ✔️ Paid outstanding balance ✔️ Sent termination request ✔️ Provided company letter

Since then, I’ve been stuck in a loop of generic emails asking for the same documents—again and again—with no one actually resolving the issue. What’s worse? I haven’t been able to make or receive calls for over a year, proving that Cell C has not delivered any service while still demanding payment. Completely unacceptable.

My calls to the business line go unanswered. On 19 June 2025, I called multiple times, was assured a supervisor would call me back within the hour—I even gave a clear deadline of 4:00 PM. No response, no surprise.

I’ve since discovered that my experience is far from unique. Just scroll through this page: 🔸 Repeated billing after cancellation 🔸 Emails ignored 🔸 Zero accountability from management

And let’s not forget—the account in question is tied to a company that was officially closed in 2023. Still, Cell C continues to pursue payment without ever fulfilling their end of the service agreement.

I demand immediate action: 1. Terminate the contract (effective June 2024) 2. Refund all incorrect charges 3. Issue a formal apology

If I could rate 0 stars, I would. This isn't just bad service—this is deliberate avoidance and corporate negligence. I will escalate this legally and publicly until it’s resolved.