A year and ***** on my account cannot be sorted? Disgusted!!!

<p>What is going on with Cell C service. i am disgusted. R634.46 is debited from my account every month since Nov 2015. I tried sorting this out sending all required documentation and was provided with reference ********** 236. I got a call from *****s department to say that the upgrade was done in KZN and it was delivered in Vereeniging. I live in Cape Town. Someone signed for the phone, but did not provide proof of residence and id copy. *****s department issued me with a reference number to voice recording that I can listen to at any cell C store. I went to two stores with this reference and they could not retrieve such recording. I called Cell C again to explain this to them and they just did not contact me back. I called sveral times and every time they leave a request for Michael Woolley to contact me back, but he never does. Thats all they can do as they have no other contact with *****s dept. What kind of a service is this? Why dont you call me back? What is going on? Get back to me!!</p>