A Warning About My Experience with Cell C

I want to share my experience with Cell C so others can make informed decisions before signing a contract with them. My case is similar to one reported by Solomon K., and I believe it’s important for potential customers to know what they might be getting into.

I took out a contract with Cell C, which was supposed to end in May 2024. However, to my frustration, they continued billing me even after the contract term ended. I sent multiple emails requesting the cancellation of the contract, but my concerns were seemingly ignored. Instead of addressing my requests, they carried on as they pleased.

Things got worse when I discovered they had subscribed me to the GetMore service—without my consent. This was incredibly disappointing and felt like a breach of trust.

To try to resolve the matter, I sent them detailed proof of my communication history with their team. I even attached an email I had received from them confirming that the contract had been cancelled. Despite all this, they have continued to insist that I owe them money, and their actions have negatively impacted my credit score.

This entire experience has been deeply upsetting. Their behavior feels not only ********* but also borderline *******. If you’re considering signing a contract with Cell C, I urge you to proceed with caution and carefully review your rights as a consumer.

For anyone already facing a similar issue, don’t stay silent. Keep records of every interaction and escalate your case as necessary. Companies must be held accountable for how they treat their customers.