A very upset customer who has been fruatrated for almost 3 months.

I have been trying to restrain myself but today ive reached my boiling point. I am a Cell C contract customer with insurance. Monthly premiums are paid every month and now when i need to repair my phone it ends up being close to a 3 month process.

I handed my phone in for repairs at the Carltom centre store the 12th of May on the 17th I was told to pay the excess amount which i did on the 19th of May. I get an email stating that my proof of payment gas been received and repairs will take 14-20 business days. On the 22nd business day which is on the 20th of June im the one that had to make contact trying to figure out if my phone is fixed or get some sort of an update instead i get informed that the phone has been sent back to the store unrepaired due to a "quote not being answered" by Cell c insurance meaning i had to go through the same process of booking in my phone again on the 1st of July (yet another inconvenience) I made sure to call every 2 days to check the status of the phone and finally on the 21st of July im told that they did not repair my phone and that it has been 'exchanged' i am still yet to find out what that really means (sadly im already expecting the worse because this process has been nothing pleasent) Im told to go collect my phone from tje stpre. Today on the 22nd of July. I go to the carlton centre store and im told systems have been offline for 2 days now and they not sure when it will be resolved, yet another inconvenience meaning i should make time to go to the store everyday to check if systems are back online for a phone that has been 'exchanged' and tale note i have not had a phone since the 12 of May. The up and downs and constant inconveniences is not why i agreed to have my phone insured to begin with. I still dont have my phone and trust i am still expexted to pay monthly installment and all ill get is a lame template of an apology. All the inconvenience has been disappointing to say the least and through this whole experience why would i ever want to deal with cell c again. I know cancellation processes are just as tedious as the process I just went through so i cant wait till my contract ends.

Sincerely a very upset customer.