A very unhappy customer

In January I went to Cell C Fourways to get my child a school TAB, I had my spec information and everything. I got I show this the sales person who assisted and his boss Tshego. They gave a TAB that weekend and I had to back on the 16th claiming technical issues. It was submitted for repairs and I was told that because of the nature of the fault it will be settled and I can go elsewhere and get myself a new TAB as schools had opened an the child urgently needed to TAB for school. Unfortunately they did not have the right TAB available then and I went I bought myself a new one at Vodacom, which by the way I been trying to avoid doing because of previous service issues with them. I was told that I would get a call from the insurance and repair people that would be informing me that the phone had been settled would not need to continue paying for contract that I, mind you held for literally 4 days. I had paid the activation fee which was somewhere around R200 plus on the same day. Why am I so unhappy? Well I have been with Cell C for a year now as they had been supplying me with home WIFI, I have been so happy in my life as had not experienced any network or wifi issues since they took over from IConnect my previous supplies. Cell C black was my saver and my kids could do homework without me worrying about the wifi running out. Everyone in my family uses Cell C and I am on Vodacom for years now due to contractual agreements and for this fact, that I have been with them so long, I didn't want to go to them for my child's Tablet, thus I opted for Cell C. Little did I know that the service that I was gonna get was this poor and frustrating. I must admit I have never been a fan of Cell C but since my wifi supply from Cell C i have never been happier with a network supplier like I was with Cell C. Even when my banking details changed I made sure of that the first people I updated were my Cell C suppliers at the same shop by the way, because I didn't want to default on any of my payments thus loosing my most reliable network supply of WiFi. However, two months later after this debacle with the TAB, I see that I was debited for a TAB that I did not even have, the same TAB that I was told was sent for repairs and that would be settled, thus making it easier for me to buy a new one for child, because it was so early in the purchase that the issue occurred. I went to the shop on a Sunday and i was told that they can only help me on Monday as the Tshego was not in that Sunday. I asked, the same boy who assisted me the day of the purchase and that day, if it were possible to call the shop as i worked during the week. He said yes and gave me a wrong number. I eventually found the right one and called them, to which he responded that I needed to call the insurance and find out from them what is going on because he could not see from the shop. He gave me the number and I called. I found a very nice guy from the insurance team who told me that he could not help me without a case number or something like that and he said the shop should have given it to me, I told him I didn't get it and he asked if I could ask them for it. I then called the shop again and spoke to the same boy who said all was well I will no longer be billed and that he will speak to his boss Tshego, about the issue the following day. A month later again, now, I see I have been double billed for the previous month installment and this month installment. I was expecting the double billing for my Wifi as I had reversed the previous month payment as I had to query what was going on so I had no problem with that. What made me write this review, is the fact that I was billed again for the TAB that is still somewhere with CellC and that the WiFi that I was billed for is not connected, now can someone explain to me how does that work? You bill me for WiFi that you are not supplying? I have been overbilled I assume as interest incurred on previous month's WiFi usage because I wasn't billed my usual amount. I have not reversed the payment, Yet, I need to know what on earth is going on with my account. Is it now a norm for Cell C to bill for Services not rendered? I don't have the TAB that I am being billed for and I certainly do not have WiFi in my house currently, so what am I being billed for? For being a client??? Also I am sent a statement I can't view since it's not PDF format. My account number is Account # ********** 34 GPJOH314431 is on the barcode of the job card Unfortunately I could not attache a signed job card as proof on this.