A very disappointed customer.

Item: Cell C
Rating: 1

I am very disappointed with Cell C and I've been with them for over 8 years. I have 2 contracts with Cell C and upgraded both contacts in the middle of October 2021. A discount was not loaded on my 073 number. They have been deducting R278 instead of R149 for two months and N one picked this up until I called them and locked a call with them on the 1st of January 2022. Today is the 15th of Jan 2022 and this matter has not been resolved. My case number is *** / ***. I've already received my January statement still I'm going to pay R278 instead of R149. Cell C is *****ing money from and nobody wants to resolve this matter . I'm sure I called 100 times but still no one has resolved this matter. I spoke to their team leader by the name of Kebone Thukhutha and she sent an email to Precious P**** and she is waiting for her response regarding this matter. Till today I haven't heard anything from Cell C. I need someone to call me I want to cancel my contracts and move to another service provider.

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's updateReviewer Update

17 Jan 2022, 10:14

Iv been expectin the very same call for 17 days. The 25th is close by and cell c will still deduct R278 instea of R149 again, for the 3rd month. This is unbelievable.

's update17 Jan 2022, 10:14

Reviewer Update

Iv been expectin the very same call for 17 days. The 25th is close by and cell c will still deduct R278 instea of R149 again, for the 3rd month. This is unbelievable.