A very disappointed customer :(

Hi. I am writing this message as I am very disappointed in cell c. I have had issues with my debit order not going off for the past 5 consecutive months. Some months my debit would go off as late as more than a week after my actual debit order date with you. Now I am not trying to be unreasonable and I understand that sometimes there can be difficulties, but for 5 consecutive months I have had to go out of my way to call multiple times in order to get this solved, and then month after month I am stuck again with the very same issue. I chose a debit order as I thought this would be the easiest way as there would not be a need for me to remember to pay my cell c contract and thus there would be no issues with payment arrears. As I am sure it would be an issue with me getting my monthly data, minutes, etc. if I fail to pay. I tried to change the method so that I may pay an eft or pay at Shoprite, but I was told that it was not possible to change the method as the person assisting kept getting issues with the system. She advised me to pay at Shoprite 5 days prior to my debit order date, and that if payment reflected then my debit order would simply not go off. But after the issues that I am already having with you, I do not want to take the risk of paying it myself and then there's a chance that the debit order could still go off and I would ultimately get double billed. I also received a statement reflecting that I am behind on my payments, BUT I AM NOT. It does not reflect a debit order that did go off. I logged an issue with Cell C's customer care, in which they stated they would get back to me in 24-48 hours, but still no feedback. I have been a loyal cell c customer for some years now and have not really had any issues with cell c. But I must say this is very disappointing and had I known it would be this much effort every month with cell c, I might as well have gone with a different network. Yours very disappointed,