1 reviews | Active since Jan 2012

12 Dec 2016, 16:50

A true African business

<p>I wand to share with the world an eerie experience at one of the Cell C francise.</p> <p>Few days ago I went to Cell C at the Mall of the South in Joburg to order a phone. One of their staff told me that they do not have stock and wrote my name and contact number on the back of a Checkers invoice [wierd].</p> <p>Today I popped up again. Needless to say that the staff could not recognize or remember me so I asked another one to do a reservation in the system. She had no idea what I was talking. Eventaully one named Calvin and entitled as Operations Manager said that he is not prepared to do anything like that. But how do you operate accoring to ISO then? I asked. He looked at me with a bovine look (he even forgot to close his mouth). Eish, he said, we'll take your number and call you. But you already did, I said. Where are my details? Sow it to me. He could't of cource.</p> <p>It is so un-f-beliaveable how a company can employ such *********** a and arrogant people, but I guess that is the best of this company can give to the public. Making their score cards by employing these AAA cretins and... voila</p> <p>Good job CellC. My rating to you: A campany with an average IQ 70. Typical!</p>

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Replies (2)
Cell C
Cell C's reply13 Dec 2016, 07:05
Official

Thank you for notifying us of the above.

We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.

This will be addressed with the store manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply13 Dec 2016, 10:32
Official

Danielle confirmed that she has been in contact with you to assist with this matter. However, you advised her that you have been assisted already.

Regards
Cell C | PN