MH
Mmakolobe H

1 reviews | Active since Sept 2024

31 Oct 2024, 08:56

A tired and defeated Cell C customer.

At this point, I have absolutely no idea what to do anymore. Cell C had registered me with their Get More program without my consent around May which resulted in me paying more than what I am supposed to pay. This went on till October. This will be my third of forth review on here about them. Same crisis. They blew up my phone after the first review and eventually worked on getting me refund. This was done before October, but to my surprise, October came and they still debited more than what they were suppose to deduct. I called Customer care and as usually there was an absurd back and forth between them and the get more department. Seeing I won't get my refund, I went onto my banking app and disputed their debit order and waited for them to rectify my statements. To this day, nothing. My account is up to date as per cell c and my agreement but not according to them. My account reflect overdue by the get more monthly fee. This is greatly affected my credit score as well. I really am just waiting for my contract with them to end so I can move to other telecommunications companies. Cell C really is the pits.

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Replies (1)
Cell C
Cell C's reply31 Oct 2024, 10:01
Official
Dear Mmakolobe Karabo Hlahla,

We sincerely apologize for the inconvenience and disappointment you've experienced. Your concerns regarding the cancellation of Get-more service is important to us, and we understand how frustrating this must be. We’ll ensure that your query is referred to our support team for further assistance and follow-up.

Thank you for your loyalty; we’re here to resolve this matter for you as quickly as possible.

Cell C | GM