A pathetic excuse for a business

<p>I took out a contract with Cell C and also took insurance. I lost my phone on the 27/05/17 and I am still without a phone. When my phone went missing, I filled in and submitted the application forms for the insurance. After no response from cell c after 3 days I called and they referred me to C surance. I continuously called the insurance company with no response, the phones just rang for up to 45 minutes and then the call is dropped. I went to the cell c Westgate branch where they said they could not get hold of the insurance either. After calling after the manager many a times, my claim was approved after 21 days . On Monday 26 May I paid the excess fee and submitted the proof of payment to the Westgate branch. I was told that I was going to get feedback from the insurance company within 3 days, it's been a week now and still no update or phone. Everytime I call and ask the manager for feedback or to call me back, he doesn't and I still have to waste my airtime, petrol and energy to get updates. I had to buy a new phone just to put my sim card in for the meantime. Cell c still has the nerve to debit the money and insurance fee from my account without me having my phone. I truly regret doing business with them. </p>