A PAIN IN THE A$$

I am so sick and tired of Cell C and the pathetic service they offer and the staff that are so ***********. A debit order has gone off a closed Standardbank account without my authority on the 31/05/2018 and I contacted the call centre to get some answers however I was advised to email a bank statement to Cell C ********** which I did on the 01/06/2018, I then received a call from a lady on the 04/06/2018 @ 2h42pm and she advised that I was in arrears for a number which was now on a prepaid, the same number which I logged a complaint for on the 15/05/2018. This lady could not prove that my account was ever in arrears or advise who gave cell c the permission to debit a closed account. I received another call on 05/06/2018 @ 08h27am and I requested a call back at 13h00 but the consultant "PROUDLY" advised that they cannot call me back and that when I have time I should call them on 084 135. I call the number 3 times and every time a call agent advises that the back office does not take any calls and I cannot be transferred as there is no direct number. They also advised that my case is closed. Its nauseating to actually deal with Cell C as all they do is give you **** apologies. No one really take consciences of how they treat clients and forget that its because of clients that salaries are actually being paid.