1 reviews | Active since Oct 2016

28 Oct 2016, 10:07

A month of bad service

<p>After a month of bad service and rudeness from the Gateway store, I made the change to Telkom. BUT...the bad service continues, as I'm trying to port my number from Cell C to Telkom. After 2 hours of phone calls yesterday between the two companies, my number is still not ported. Cell C never gave me a reference number. Everytime I speak to someone different, and each time I get a different story of why they can't help me. Cell C says I must speak to Telkom and Telkom says I must speak to Cell C. </p> <p>Yet again, this morning, I received incorrect information from Cell C. They say they accepted the port request, but my number is STILL NOT PORTED! How many more times do I have to phone?! </p>

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Replies (2)
Cell C
Cell C's reply28 Oct 2016, 10:20
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C
Cell C's reply28 Oct 2016, 14:48
Official

Palesa has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN