JA
Janine A

1 reviews | Active since May 2014

02 Jun 2015, 12:39

A MESS UP ON MY ACCOUNT SINCE MY UPGRADE

I'm totally disgusted in the TERRIBLE service and the HORRIFIC issues that Cell c has made me endure. From the day I upgraded my contract everything has just been a total mess. I will never ever advise any1 to take up a contract with Cell C. On upgrading, I ask to be put on a 2gig with 50 min airtime. Cell C messes up and puts me on a 3gig with 75 min. Also I upgraded from a Blackberry Z10 to a LG G3... My BB service plan was also not cancelled so I was billed for it as well. I had to call in and ask why my account was so high. On calling and complaining The lady who done my upgrade then said the will bill me for a 2gig but load me with the benefits of a 3gig as they messed up. So it's a new month JUNE and I have not received any data or min. HOW PATHETIC is this?????? It's like I'm a pre-paid subscriber. Never ever have I missed 1 payment to Cell c and this mess is just dragging on and on. Nothing seems to be resolved. Eugene who initially offered me the contract knew exactly what I wanted as I explained it to him in detail and we agreed that financially the 2gig will be what I would be able to pay monthly. February - R687.00 March R642.46 + R156.83 April - R553.67 May R515.51

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Replies (1)
Cell C
Cell C's reply02 Jun 2015, 12:44
Official
Hello Janine82422,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN