A ***** company with no professional trained agents and managers.

A ***** company with no professional trained agents and managers.

I received a call on the 22nd of November from a sales agent by the name of Mlungisi. He called me million times to sign up for a cell c contract.

I accepted his offer for a Huawei Nova 10, he then said the cellphone will be delivered within 7 working days. I waited and waited. He called me back to say that there is a bit of an issue regarding the emergency recharge of R6 owed. H e asked me to pay immediately so that he can process the delivery of my phone. I immediately bought an airtime of R12.

He called to confirm that the amount does reflect and that my application has been processed and should wait for another 7days for the delivery of the phone. I then instructed him that I DO NOT need a new number when they deliver the phone instead they should convert my Cell c prepaid sim into a contract. The instruction was clearly explained. “Mlungisi, instead of giving me the new number when you deliver the phone, rather I use my old prepared cell c sim card as a contract because the main reason for this whole thing is to get a new phone and still use the same contact number. He rep**** to say, no need to worry, everything has been arranged accordingly.

I got shocked when another sales agent called me to offer a cellphone contract and informed him that I have a contract already and waiting for my cellphone to be delivered. He immediately disconnected the phone (what a service!).

I became worried that 7 days had long passed and no one is saying anything. I contacted Cell C and was taken from pillar to post regarding this matter. Finally I was informed that my application has not been processed because of the R6 emergency recharge amount, I then informed the agent that it was long sorted. Had already paid for it. He said I should start a new contract application. Wooooooooow! What a pathetic service.

I was then transferred to another agent, who said my number has been converted into a contract but no cellphone to be delivered. Oh my Goodness! I am very tired of speaking to 100 different agents and managers without a solution.

I agreed to have a cellphone delivered on a contract but now why activating my sim on a contract without a cellphone.

Can the Head of the department call me as soon as possible. Agents are not able to resolve this issue, instead they disconnect calls or put me on hold for long until I disconnect.

Please do not debit my account for something that I do not have!

CELL C is the worst and USELESS network service provider ever