SZ
Simphiwe Z

1 reviews | Active since Jul 2014

07 Oct 2019, 12:43

A day of cellc worst pathetic service to last a life time

Good day. September I wrote a review on how cellc keeps mistreating me and added a contract under my name and they never dilivered and I was called back after posting and they called me and they offered no help at all. Today I got an sms from cellc and saying my account is in arrears. I called to ask customer support and they did not know I spoke to the team leader who offered no help. I query the amount to settle an cancel the contract and I was told to call cancelations. The team leader sent an email to some department for my billing as he did not want to assist me. He asked to put me on hold. The next thing I was transfers to another department. I spoke to the person from cancelation and asked to be put to accounts. I spoke to zanele who gave me this number to call *** as on her side it was not showing her that cellc did not bother to debit my account. Did mention that the team leader from customer care told be an amount to settle the account but at cancelation thet said its double. I was given incorrect information. So i was called by number +*** by ****wane who said my bank details are but they have been debitin that account for months. Said my account is wrong and she said she was from credit control department. How were they getting money I have bank statements as proof all of sudden it's wrong. She spoke to me like I am trash. She was beyong rude and I once complained about this but no one cares at cellc such a bad beyond anything. Then I called the number given by zanele and spoke to thobani only to find that the number charges to call and I was told. Once more cellc used my minutes for their selfish needs like when I had to called couriur for a dilivery with my minutes only to find the phone was with cellc. Cellc is the worst pathetic company. They don't know what their doing constantly robbing clients. Then the guy offered to put me to credit control when I get to that department I find I am back where I started. Customer care. Ai shame cellc should close its a useless company. They selfish inconsiderate.now my credit score will be affected cause they did not do their job. They failed yet innocent poeple suffer. Useless company.i don't even want them to call me about this post cause they useless they won't help me with anything. Vodacom now that's a company good man and woman would have made sure that the client is well treated. They would have never allowed agents to mistreat clients. Cellc worst service

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Replies (2)
Cell C
Cell C's reply07 Oct 2019, 13:08
Official
Good Day Simphiwe

Thank you for contacting Cell C. 

We apologize for the unpleasant experience. 

Our team will be in touch to assist. 

^MP
SZ
Simphiwe Z's update11 Oct 2019, 11:38
Reviewer Update
Good day after waiting and waiting cellc shows that they do not care how they affect clients. I have been waiting from the 7th for any form of feedback and have received non. They have not resolved the matter of their staff. They have not resolved the matter of why they did not debit the account and as a business that I would like to thin they know what they doing they should have provided feedback to me by now. Instead they have decided to cut my line from the network and again impact me for their pathetic service and caude they can't do their job. Useless Company