GW
Gemma W
1 reviews | Active since Apr 2020
04 Jul 2021, 11:42
A company that doesn't help its customers.
My sim card gets wiped every time my phone does a software update, how does CellC help? They charge me an extra R50 for a sim swap or I can't use my phone anymore. I already pay hundreds of rands a month for this contract now I have to pay 25% more every month for an error that isn't my fault. This has happened more than once. Thanks CellC, paying for a contract AND insurance but you still won't accommodate me for a software error I have no control over.
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Replies (2)
Cell C's replyOfficial
04 Jul 2021, 11:56Hi Gemma
Thank you for reaching out to us. Please accept our sincerest apologies as we look into this matter. Please private message us your alternative contact number.
^NT
Thank you for reaching out to us. Please accept our sincerest apologies as we look into this matter. Please private message us your alternative contact number.
^NT
Cell C's reply04 Jul 2021, 11:56
Official
Hi Gemma
Thank you for reaching out to us. Please accept our sincerest apologies as we look into this matter. Please private message us your alternative contact number.
^NT
Thank you for reaching out to us. Please accept our sincerest apologies as we look into this matter. Please private message us your alternative contact number.
^NT
GW
Gemma W's updateReviewer Update
08 Jul 2021, 15:32Thank you for fixing the problem.
GW
Gemma W's update08 Jul 2021, 15:32
Reviewer Update
Thank you for fixing the problem.