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Timothy E

1 reviews | Active since Aug 2012

15 Feb 2016, 11:58

A bunch of *******

I have been with Cell C for many years and renewed several contracts with them but this will be the last. I recharged my account on saturday with R70 to buy data and then remembered that I got an sms saying if I purchase a data bundle I will get an additional 1gb of data. I tried on the day and was not allowed to buy data, got a message to say I have insufficient airtime to purchase the data this went on until today and I decided to call the call centre and spoke to a highly *********** agent who's first story was that I cannot buy data bundles because that is free airtime!!!! What the hell! When did cell c ever give me free airtime??? Then put me on hold for another 5 minutes or so and comes back on and says there is a problem with buying data bundles. Just want to say to cell c well done on the best **** ever to get everyone to buy airtime and then not be able to get what you advertised! In the meanwhile using the airtime to run our Internet at R2 per mb. What a bunch of ******* I cannot wait to be out. If you are looking for a contract rather go with Vodacom. I have 3 contracts with them and never had issues.

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Replies (1)
Cell C
Cell C's reply15 Feb 2016, 12:22
Official
Hello VANSON,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN